Academic Papers about Customer Churn

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COUSSEMENT Kristof, VAN DEN POEL Dirk (2009), Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers, Expert Systems with Applications, 36 (3), 6127-6134.

BUREZ Jonathan, VAN DEN POEL Dirk (2009), Handling Class Imbalance in Customer Churn Prediction, Expert Systems with Applications, 36 (3), 4626-4636.

BUREZ Jonathan, VAN DEN POEL Dirk (2008), Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department, Expert Systems with Applications, 35 (1), 497-514.

COUSSEMENT Kristof, VAN DEN POEL Dirk (2008), Churn Prediction in Subscription Services: An Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques, Expert Systems with Applications, 34 (1), 313-327.

BUREZ Jonathan, VAN DEN POEL Dirk (2007), CRM at a Pay-TV Company: Using Analytical Models to Reduce Customer Attrition by Targeted Marketing for Subscription Services, Expert Systems with Applications, 32 (2), 277-288.

PRINZIE Anita, VAN DEN POEL Dirk (2006), Incorporating sequential information into traditional classification models by using an element/position-sensitive SAM, Decision Support Systems, 42 (2), 508-526.

BUCKINX Wouter, VAN DEN POEL Dirk (2005), Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting, European Journal of Operational Research, 164 (1), 252-268 .

LARIVIERE Bart & VAN DEN POEL Dirk (2004), Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services, Expert Systems with Applications, 27 (2), 277-285.

VAN DEN POEL Dirk, LARIVIERE Bart (2004), Customer Attrition Analysis for Financial Services Using Proportional Hazard Models, European Journal of Operational Research, 157 (1), 196-217.