Academic Papers about Text Mining

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THORLEUCHTER D., VAN DEN POEL D., PRINZIE A. (2010), Mining Ideas from Textual Information, Expert Systems with Applications, Forthcoming

COUSSEMENT K., VAN DEN POEL D. (2009), Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers , Expert Systems with Applications, 36 (3), 6127-6134.

COUSSEMENT K., VAN DEN POEL D. (2008), Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction, Information and Management, 45 (3), 164-174.

COUSSEMENT K., VAN DEN POEL D. (2008), Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors, Decision Support Systems, 44 (4), 870-882.

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